Return and Refund Policy

Our Commitment to You

At Qualinova, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return and refund process.

Return Policy

Return Window: You have 30 days from the date of delivery to return any items purchased from

Product Condition: Returned items must be in their original condition, unused, and in the original packaging with all tags and labels attached. Products that are damaged, altered, or show signs of use will not be eligible for a refund.

Reason for Return: Please provide a reason for your return to help us improve our products and services. Acceptable reasons include:

  • Defective or damaged item
  • Incorrect item received
  • Unsatisfactory quality
  • Change of mind (if the item is in original, unused condition)

Return Process

  1. Request a Return:

    • Contact our Customer Service team at [email protected].br with your order number, the item(s) you wish to return, and the reason for the return.
    • You will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  2. Package Your Return:

    • Securely package the item(s) in the original packaging.
    • Include a copy of your receipt or proof of purchase, and write the RMA number clearly on the outside of the package.
  3. Ship Your Return:

    • Ship your return to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Policy

Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.

Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Rejection: If your return is rejected due to not meeting the conditions stated above, you will be notified, and the item will be sent back to you.

Customer Requirements

To ensure a smooth return and refund process, please ensure the following:

  • The return request is made within 30 days of delivery.
  • The product is in its original, unused condition with all tags and packaging.
  • The return package includes the RMA number and proof of purchase.

For any further assistance, please contact our Customer Service team at [email protected].br

Thank you for shopping with Qualinova!